Refund & Cancellation Policy

Full Refund Period

We offer a 14-day money-back guarantee from the date of purchase for all our courses.

Eligibility Requirements

To qualify for a full refund:

• Request must be made within 14 days of original purchase

• Provide specific reason for dissatisfaction

• Complete our brief feedback form to help improve our courses

• Return any downloaded materials (honor system)

What's Covered

• Complete course packages

• Individual course purchases

• Bundle deals and special offers

• All payment methods (credit card, PayPal, etc.)

Refund Process

How to Request

1. Email: refunds@courseline.com

2. Include: Order number, purchase date, and reason for refund

3. Timeline: Submit request within 60 days of purchase

Processing Time

• Review: 3-5 business days after request

• Approval: Email confirmation of refund approval

• Payment: 5-10 business days back to original payment method

• Bank Processing: Additional 3-5 business days (depending on your bank)

Refund Methods

• Credit Card: Refunded to original card

• PayPal: Refunded to PayPal account

• Bank Transfer: May require additional verification

• Gift Cards: Store credit issued (non-transferable)

Partial Refunds

Prorated Refunds (After 14 Days)

In exceptional circumstances, we may consider partial refunds:

• Course content errors or technical issues

• Medical emergencies or hardship situations

• Military deployment or job relocation

• Course discontinuation by Courseline

Calculation Method

Partial refunds are calculated based on:

• Time elapsed since purchase

• Course content accessed

• Completion percentage

• Individual circumstances

Non-Refundable Situations

No Refund Policy Applies To

• Requests made after 14 days without exceptional circumstances

• Courses completed 100% (unless technical issues occurred)

• Students who violate our Terms of Service or Code of Conduct

• Purchases made with promotional codes (may have different terms)

• Third-party certification fees (where applicable)

Account Violations

No refunds will be issued if your account is terminated due to:

• Sharing course materials illegally

• Creating multiple accounts to exploit promotions

• Harassment or violation of community guidelines

• Fraudulent payment methods

• Academic dishonesty

Subscription-Based Courses

Monthly Subscriptions

• Cancel anytime before next billing cycle

• No refund for current billing period

• Access continues until end of paid period

• Automatic renewal stops upon cancellation

Annual Subscriptions

• 14-day full refund policy applies

• After 14 days: Prorated refund for unused months

• Must cancel to stop future billing

• No partial month refunds

Course Modifications and Discontinuation

Course Updates

• Minor updates and improvements: No refund required

• Major curriculum changes: 30-day refund window from notification

• Additional content: No refund required (adds value)

Course Discontinuation

If we discontinue a course:

• 14 days notice when possible

• Full refund or equivalent course substitution

• Continued access to materials for 6 months minimum

• Priority enrollment in replacement courses

Technical Issues

Platform Problems

If technical issues prevent course access:

• Immediate troubleshooting support

• Deadline extensions when appropriate

• Partial refund if issues persist beyond 7 days

• Full refund if issues cannot be resolved

Device Compatibility

• System requirements clearly stated before purchase

• No refunds for device compatibility issues

• Technical support available for common problems

• Course format alternatives when available

Payment Disputes

Chargeback Prevention

Before initiating a chargeback with your bank:

1. Contact our support team first

2. Allow 10 business days for resolution

3. Most issues can be resolved without chargebacks

Chargeback Consequences

• Course access immediately suspended

• Account may be permanently closed

• Legal action possible for fraudulent disputes

• Future purchases may be restricted

Special Circumstances

Hardship Situations

We consider refund requests due to:

• Medical emergencies

• Job loss or financial hardship

• Family emergencies

• Natural disasters

Documentation Required

• Proof of circumstances when applicable

• Medical certificates for health-related requests

• Official documentation for emergency situations

Gift Purchases

Gift Refund Policy

• Recipient has 60 days from gift activation

• Purchaser can request refund if gift is unused

• Both purchaser and recipient must agree to refund

• Gift certificates: Store credit only, no cash refund

International Students

Currency and Taxes

• Refunds processed in original purchase currency

• Tax refunds handled according to local regulations

• Exchange rate fluctuations may affect final amount

• International transfer fees may apply

Contact Information

Refund Requests

Email: refunds@courseline.com
Subject Line: "Refund Request - [Order Number]"

General Support

Email: support@courseline.com

Required Information

Please include in all refund requests:

• Full name and email address

• Order number and purchase date

• Course name(s)

• Reason for refund request

• Preferred refund method

Policy Updates

We may update this policy to:

• Improve customer experience

• Comply with legal requirements

• Reflect operational changes

• Address new payment methods

Notification

• Updated policy posted on website

• Email notification to active students

• 30-day notice for major changes

• Existing purchases honor original policy terms

Frequently Asked Questions

Can I get a refund after completing the course?

Generally no, unless there were significant technical issues or course content errors.

What if I accidentally purchased the wrong course?

Contact us within 24 hours, and we'll help you switch to the correct course.

Do you offer refunds for group purchases?

Yes, the same 14-day policy applies to individual students in group purchases.

Can I get a partial refund if I only complete part of the course?

Within 60 days, you're eligible for a full refund regardless of completion percentage.